REFUND AND CANCELLATION POLICY FOR PRODUCTS AND SERVICES
Refund & Cancellation Policy
Xtal Projects & Designs reserves the right to refuse/cancel any order.
Xtal Projects & Designs may, at its sole discretion, cancel any order(s) for the the provision of its Products and Services (“Service”):
- If it suspects a fraudulent transaction, or
- If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or
- For any reason outside the control of the Xtal Projects & Designs including causes for delivery-related logistical difficulties.
However, refund and service cancellation can take place by a customer by abiding by the following set of conditions mentioned herein below.
If there is a problem with the Services
If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill:
- you should provide us with details of the problem as soon as reasonably possible;
- will shall assist you with the Services as soon as reasonably practicable.
As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Nothing in these Conditions will affect these legal rights.
Cancellation Policy
- A customer can place the cancellation order for a particular service within 7-10 days of the service agreement via prescribed cancellation form available on our website and attached herein below.
- No cancellation is possible for the services offered with promotional discounts on special occasions viz. Independence Day, Christmas and New Year. These are limited edition offers and hence any range of refund would not be possible.
- In no case, [insert company address] will entertain cancellation requests made for services such as domain name registration and domain name transfer.
- Fee once paid will not be refunded in any case even if the cancellation is posted within 12 hours.
- A service stands cancel if next payment is not received within 7 working days
You may notify us of your decision to cancel by:
- completing a cancellation form found on our Website or emailing as detailed below, or
- sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Services and your order reference number by:
- Email at [email protected]
- SMS Message to 0422 273 486
Exception to the right to cancel
You will not have a right to cancel in the following situations:
If the price of the Services fluctuates in the market, which cannot be controlled by us.
Refund Policy
Every service offered by us takes different course of action to get accomplished from start to end thus refund policy differs from one service to other.
- There is always a certain set of resources that are involved in achieving every milestone of a Service. Thus, a refund would not be entertained for the work already completed.
- No refund is possible for the fee paid in the form of administrative fees or installation charges.
- Taxes paid on services levied by regulatory bodies would not be refunded with the fee refund.
- No refund will be entertained in case the Service gets cancelled due to any violation of terms stated in our Terms & Condition section.
- There is no refund policy for the Services placed under same day delivery.
- Xtal Projects & Designs is not liable to pay refund if delay or service disruption happens due to a third party involvement.
Complaints
If you have a comment, concern or complaint about any Services you have purchased from us, please contact us by telephone on 0422 273 486, by email at [email protected]. You may also use the Complaint form attached hereinbelow, for your convenience.
CANCELLATION FORMAT (OR COMPLETE WEB FORM BELOW)
Date:
To Email address: [email protected]
Subject: Cancellation of Order/Service[*] [insert order no. ]
I/We[*] hereby give you notice that I/We[*] cancel my/our order/booking under the Order [insert order no. ] for:
Order number:
Ordered/booked on:
Received on:
Name(s) of consumer(s):
Address(es) of consumer(s):
Signature of consumer(s):
[*] Delete as appropriate